Right of Withdrawal / Returns
General Information
Our customers have the right to withdraw from a concluded sales contract without giving a reason, in accordance with the principles described in the Act of May 30, 2014, on Consumer Rights.
The withdrawal period expires after 14 days from the moment the consumer takes possession of the goods or from the moment a third party other than the carrier and indicated by the consumer takes possession of the goods.
The deadline is deemed met if the customer sends an appropriate declaration before its expiry.
The following forms can be used to submit the declaration:
By mail to the following address:
Pro-Jex
Krasków 123/2
46-200 Kluczbork
or with e-mail: zwrot@pro-jex.pl
Consumers may use the form provided by us, but this is not mandatory.
If you exercise the option to withdraw from the contract electronically, we will immediately send you a confirmation of receipt of this information by email.
In the event of withdrawal from the contract, please return the goods immediately, no later than 14 days from the date of submitting the declaration of withdrawal. The deadline is met if the Consumer returns the goods before this deadline. The goods should be returned to the following address:
Pro-Jex
Krasków 123/2
46-200 Kluczbork
Effects of withdrawal:
If you withdraw from this contract, the Seller will refund all payments received from you, including the costs of delivery (excluding additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method offered by us), immediately, and in any case no later than 14 days from the date on which we are informed of your decision to exercise your right to withdraw from this contract. However, the Seller may withhold reimbursement until the goods have been returned or the Consumer has provided confirmation of their return. If the Consumer provides an incorrect account number, the reimbursement deadline will be extended.
The parties have the right of retention referred to in Article 496 of the Civil Code until the other party offers to return the payment received or secures the claim for its return.
Refunds will be made using the same payment methods used in the original transaction, unless the Consumer agrees to a different method. Neither reimbursement method will result in additional costs for the Consumer.
The consumer must bear the direct costs of returning the goods.
Returned goods must be returned in their unaltered condition. The consumer is responsible for any diminished value of the goods sold resulting from handling them in a manner other than necessary to establish the nature, characteristics, and functioning of the goods.
The consumer should return the goods in their original, undamaged manufacturer's packaging, along with the user manual and warranty card (if applicable). This type of packaging minimizes the risk of damage during transport. Original packaging is often an integral part of new equipment, as are the user manual and warranty card. Regardless of the original manufacturer's packaging, it is recommended to additionally secure the goods during transport to reduce the risk of damage.
Pursuant to the Regulation of the Minister of Finance of December 17, 2010, and pursuant to Article 106, paragraph 1, of the Act on the Protection of Personal Data (PKP), Pursuant to Articles 10 and 11 of the Act of March 11, 2004, on Goods and Services Tax (Journal of Laws No. 54, item 535, as amended), the consumer consents to the sending of VAT invoices and correction invoices electronically to the email address provided during registration. In the event of withdrawal from the contract, the consumer may receive a correction invoice from the seller (original and copy). Please return the signed copy of the correction invoice to the seller.
If the quality or condition of the goods deteriorates or their value decreases, and these changes exceed what is necessary to establish the nature, characteristics, and functioning of the goods, the seller has the right to claim compensation for partial deterioration.
Complaints:
Complaints address.
Pro-Jex
Krasków 123/2
46-200 Kluczbork
PRO-JEX is liable for product defects in accordance with applicable law. In the case of sales other than consumer sales, the warranty provisions of the Civil Code are excluded.
The Buyer may submit complaints to the Seller regarding the concluded Agreement and warranty complaints to rma@PRO-JEX.pl, or in writing to the Seller's address. A properly submitted complaint should include at least:
- the Buyer's first name, last name, address, and email address,
- the date of conclusion of the Agreement constituting the basis for the complaint,
- the subject of the complaint, indicating the Buyer's request,
- all circumstances justifying the complaint.
If the data or information provided in the complaint requires supplementation, the Seller will request the complainant to supplement it as required before reviewing the complaint.
A response to the complaint is sent to the email address or traditional mail address provided by the Buyer.
The customer has the right to request a price reduction or withdrawal from the contract, unless PRO-JEX immediately and without undue inconvenience to the customer replaces the defective product with a defect-free one or removes the defect. This limitation does not apply if the product has already been replaced or repaired by PRO-JEX, or if PRO-JEX has neither replaced the product with a defect-free one nor removed the defect.
PRO-JEX will consider warranty claims within 14 days of receiving them in their proper form. If PRO-JEX does not respond to the customer's requests within 14 days, it means that it has deemed the requests justified.
In each of the above cases, if fulfilling the customer's requests involves the delivery of a new or repaired product, PRO-JEX will bear the shipping costs.
We do not accept shipments sent by customers to us via "cash on delivery."
